Car insurance claim
If you are involved in a car accident and need to make a car insurance claim, read the following tips. If the accident involves injuries, call 911. If there are no injuries involved, you and the other party can fill out a joint accident report. Responsibility for the accident is never determined by the police; this is for your insurer to determine when the claim is settled. If you do not have an accident report form on hand, take down the other driver’s coordinates (name, address, phone number, driver’s license number, registration certificate and insurance certificate). Your insurer will compensate you within 60 days of receiving your application and supporting documents.
In the event of vehicle theft or a hit-and-run, call the police, who will issue you a report number. You must provide us with this number as soon as possible. We will tell you what to do, forward your claim to your insurer as soon as possible, and see to prompt and fair settlement. We will also assess your entitlement to a rental vehicle if yours has been damaged, and support and represent you throughout negotiations with the insurer.